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This book was conceived in response to the increasing recognition
of the central role of communication in effective healthcare
delivery, particularly in high-stress contexts. Over a three-year
period, the research team investigated communication between
patients and clinicians in five representative emergency
departments (EDs). The book describes the communicative complexity
and intensity of work in the ED and identifies the features of
successful patient-clinician interactions. Drawing on authentic
examples of communication within the ED, the book provides
comprehensive communication strategies for healthcare professionals
that can be readily integrated into everyday practice. 'Professor
Diana Slade and her colleagues have written an innovative and
practical book on communication and relationships in emergency
departments and their effects on the patient experience. Rarely
does one find a book that so seamlessly translates research
findings into practical action strategies. The book is an
invaluable resource for the training of physicians, nurses,
hospital administrators and others in healthcare.' - Elizabeth A.
Rider, MSW, MD, FAAP, Department of Pediatrics, Harvard Medical
School 'My participation in the UTS Emergency Communication project
provided extraordinary insights into the complexities and
subtleties of communication encounters during a patient's emergency
department journey. This project has made a lasting impact on my
daily work, and I hope will improve emergency patient care into the
future.' - Dr Nick Taylor, Emergency Medicine Specialist, The
Canberra Hospital 'The captured clinical conversations between
doctors, nurses and patients are fascinating... The discussion and
conclusions provide a rare insight into an integral and critical
component of Emergency Medicine practice. The team, led by
Professor Slade, was truly unobtrusive, professional and
personable.' - Dr Marian Lee, Emergency Physician, Director of
Emergency Medicine Training
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